GENERAL SUPPORT INFO:

HOURS OF OPERATION: Monday to Friday: 0900 to 1700 EST (9:00 AM to 5:00 PM EASTERN)

Support will no be offered on weekends or on United States national holidays.

Support requests are always handled in the order in which they are received.

HELP REQUESTS:

Please DO NOT open more than one ticket for your matter. Multiple tickets for the same issue will delay a ticket response.

PLEASE BE PRECISE: 

At times you may need some direction or further explanation regarding a product of ours. Please be sure to provide us with as much detail on your problem as you possibly can.

Vague descriptions such as "It doesn't work" or "My site is broken" won't help us resolve your issue, and will delay a quick resolution.

Ask yourself:

• Have you read all documentation?
• What is the desired outcome, and how does that differ from what you are experiencing?
• In the case of software, can you reproduce the issue across different websites or computers?
• What portion of the product specifically doesn't work?
• What have you attempted to resolve the issue?

If using a website building platform such as wordpress, it may be helpful to provide login credentials.  In addition, screenshots or any other examples of the issue at hand can speed up the solution process.

REFUNDS:

Refunds are guaranteed for up to 30 days for most transactions, unless otherwise indicated. You are responsible for knowing the terms of the products you purchase. These terms are clearly listed at the bottom of the secure checkout page at point-of-sale and explained in the sales material. Read these terms carefully! Please refrain from submitting refund requests for products or services that are not eligible for a refund.

In order to ensure a fast response for refund requests; please provide the following information:

• The full product name (you can find this on the receipt)
• PayPal email address used to purchase

Please DO NOT open more than one ticket for your refund request.

If you have multiple products you'd like refunded, please list the program name for each product in one single ticket. Opening multiple tickets in rapid succession will delay our response, and could get your ticket marked as spam by our spam filter.

Generally, the response time is 1 to 3 business days during normal support volume. Please be advised that refund requests can take up to 7 days to completely process.

All requests for refunds will be considered within the stated time frame of 30 days unless otherwise stated on sales pages. Any refund request even one day passed the 30 day mark will not be granted.

Serial refunders will eventually be disputed with paypal. In addition, these types of repeat refunders will be reported to multiple channels including business partners.

Valid refunds will be considered. Refund requests asked for on the same day of receiving the training material may be considered invalid because there is no way one can thoroughly review this material in such a short time frame.

Buyer consideration must be made based on the ideas gained. Each program will have an array of ideas that can be used to the benefit of the buyer even if the entire program may not be a fit for that buyer. Consider this before approaching us for a refund.

Any refund request without a valid reason will not be granted. Examples like "I just decided to pursue another method.." , "I just changed my mind.." "I spend too much on shiny objects..." etc will not qualify for a refund.

So if you gained a beneficial idea that will help you in the future, consider that this may be worth way more that the small investment you have made.

You may, at times, be offered products or services as part of an optional exchange program. This program is for your benefit, so please consider it carefully when submitting a refund request.

DISPUTES AND DELAYED RESPONSES:

We strive to ensure no tickets are ever fall through the cracks, however sometimes it can happen for a variety of reasons, usually because your ticket got caught in the spam filter.

Before you open a dispute, please open one new ticket indicating your issue and indicate your desire to dispute, and allow us 1 business day to investigate the issue, and propose a solution. This will give us a chance to take corrective action prior to the dispute. When a dispute is opened in PayPal, the original transaction is locked, and this can delay processing of your refund for up to 14 business days.

We prefer to handle all issues directly so please use our help desk to communicate with us. Please DO NOT use the PayPal dispute resolution center to communicate with us.

SHARING PRODUCT ACCESS:

Sharing your product or delivery access with others is considered theft of services. Our system can detect this sharing, and when caught; you will automatically have your account suspended, and will invalidate the refund guarantee.

FEEDBACK:

Providing feedback on your experience with my help desk and my products will improve your experience. Please provide me with any amount of constructive criticism, praise, product ideas, and/or suggestions on how I can improve the quality of support and my products.

If you are frustrated for any reason, please DO NOT use vulgarity, make threats, or insult me or my support staff. The spam filter will detect this, and mark your ticket as spam. Egregious or gratuitous violations will result in your account and IP being banned from the support desk.

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Thank you for your business, and I appreciate you working with my team and I to provide the best customer experience possible.

All the best,
-Mike

For all billing, technical, and support questions, please email support@mikepaulonline.com